Online Contact Center Associate

Job Description: The Online Contact Center Associate at BDO Canada will be responsible for providing exceptional customer service through various online channels. This role requires strong communication skills, excellent problem-solving abilities, and a passion for helping others. The Online Contact Center Associate will interact with customers via email, chat, and social media platforms to address inquiries, resolve issues, and provide information about products and services. This role plays a crucial part in maintaining and enhancing the company's brand image and reputation.

Responsibilities: - Communicate with customers through email, chat, and social media platforms - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide information about products, services, and promotions - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate department - Stay up-to-date on company policies, procedures, and products - Meet or exceed performance goals and targets

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Customer service experience is an asset but not required - Passion for helping others and delivering exceptional customer service - Reliable and punctual with a strong work ethic - Ability to make decisions quickly and efficiently - Attention to detail and accuracy - Proficient in using computer software and online platforms - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Travel & spending expenses - Paid overtime - Dental insurance

Working Environment: BDO Canada is a company that transcends borders, promoting collaboration on a global scale. Our team members work in a supportive and inclusive environment where diversity is celebrated, and innovation is encouraged. As an Online Contact Center Associate, you will have the opportunity to learn and grow alongside talented professionals from around the world.

Deadline to apply: 2024-05-24

Equal Opportunity Statement: BDO Canada is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, disability, religion, or any other protected characteristic. We believe that diversity makes us stronger and are dedicated to creating an inclusive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.