Online Contact Center Manager

We are looking for a dedicated and driven Online Contact Center Manager to join our team at AES in Toronto, Ontario. As a mid-to-senior level position, we require at least 6 years of experience in a similar role.

Responsibilities: - Manage and oversee all aspects of the online contact center operations - Develop strategies to improve customer satisfaction and drive efficiency - Monitor key performance indicators and provide regular reports to senior management - Lead a team of online customer service representatives and provide coaching and support - Implement and maintain best practices for online customer service communication - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and technologies to enhance the online contact center operations

Requirements: - Strong emotional intelligence and negotiation skills - Excellent communication and interpersonal abilities - Proven experience in managing online contact center operations - Ability to make data-driven decisions and drive results - Familiarity with customer service software and tools - Experience in working in a fast-paced and dynamic environment - Bachelor's degree in business or related field preferred

Benefits: - Company-provided equipment for remote work - Travel and spending expenses covered - Dental insurance coverage

Working Environment: At AES, we believe in encouraging calculated risk-taking to drive innovation and progress. We value a collaborative and supportive work environment where employees are empowered to make a difference.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.