Online Contact Center Manager

Job Description:

DuPont is seeking a highly motivated and confident Online Contact Center Manager to join our team in Montreal, Quebec. This is a part-time position at the associate level, requiring a minimum of 5 years of experience in a contact center or customer service environment.

As the Online Contact Center Manager, you will be responsible for overseeing all aspects of our online customer service operations. This includes managing a team of online customer service representatives, developing and implementing online customer service strategies, and ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of online customer service representatives, providing training and support as needed - Develop and implement online customer service strategies to improve customer satisfaction and loyalty - Monitor online customer service metrics and KPIs to identify areas for improvement - Handle escalated customer inquiries and provide solutions in a timely manner - Collaborate with other departments to ensure a seamless customer experience across all online channels - Stay up-to-date on industry best practices and trends in online customer service

Requirements: - 5+ years of experience in a contact center or customer service environment - Confident and motivated individual with excellent communication and interpersonal skills - Strong project management and persuasion skills - Ability to work effectively in a fast-paced and dynamic environment - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Gym membership - Retirement plan - Joining bonus

Working Environment: At DuPont, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and take risks to drive innovation and success.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: DuPont is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.