Online Contact Center Representative

Job Description:

JetBlue Airways is currently seeking a part-time Online Contact Center Representative to join our team in Montreal, Quebec. As an Associate Level role, the ideal candidate will have at least 2 years of experience in a customer service or contact center environment. We are looking for individuals who are resilient, reliable, and possess strong leadership and innovation skills.

Responsibilities: - Handle customer inquiries via online chat, email, and social media platforms - Provide accurate information about JetBlue Airways products, services, and policies - Assist customers with booking, changing, or canceling flights - Resolve customer complaints and issues in a professional and timely manner - Maintain a high level of customer satisfaction and retention - Collaborate with other departments to ensure seamless customer experience - Stay up to date on industry trends and best practices in customer service

Requirements: - At least 2 years of experience in a customer service or contact center role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using online chat platforms and other customer service tools - Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits: - Parental leave - Relocation allowance - Free accommodation

Working Environment: At JetBlue Airways, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and inclusive work environment where every employee has the opportunity to thrive and grow.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.