Online Contact Center Representative

Navistar International is seeking a part-time Online Contact Center Representative to join our team in Montreal, Quebec, CA. This entry-level position requires at least 1 year of experience and is perfect for someone who is reliable, resilient, and possesses strong communication and innovation skills.

Responsibilities: 1. Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner. 2. Provide accurate information about products, services, and company policies to customers. 3. Assist customers with order processing, returns, and exchanges. 4. Escalate complex issues to the appropriate department or supervisor for resolution. 5. Keep detailed records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company updates. 7. Participate in training sessions and team meetings as required. 8. Contribute to the overall success of the contact center by meeting and exceeding performance metrics.

Requirements: 1. High school diploma or equivalent. 2. 1 year of customer service experience preferred. 3. Excellent communication skills, both written and verbal. 4. Ability to think critically and problem solve in a fast-paced environment. 5. Proficiency in Microsoft Office and experience using CRM systems. 6. Strong attention to detail and accuracy. 7. Ability to work independently and as part of a team. 8. Flexible schedule with availability to work evenings and weekends as needed.

Benefits: 1. Retirement plan 2. Disability insurance 3. Profit sharing

Working Environment: At Navistar International, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Contact Center Representative, you will have the opportunity to support these initiatives and make a positive impact on the world around you.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Navistar International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.