Online Contact Center Specialist

Job Description:

Alcoa is seeking an Online Contact Center Specialist to join our team in Montreal, Quebec. This part-time position at the Associate level requires a minimum of 4 years of experience in a similar role. The ideal candidate will be reliable, motivated, detail-oriented, and adept at project management.

Responsibilities: - Provide exceptional customer service through online channels such as email, chat, and social media - Respond promptly to customer inquiries and resolve issues in a timely manner - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions - Monitor and analyze customer feedback to identify trends and improve services - Assist with updating and maintaining knowledge articles and online help resources - Adhere to company policies and procedures to ensure consistent service delivery - Keep abreast of industry trends and best practices to continuously improve service levels

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Strong communication and interpersonal skills - Excellent attention to detail and problem-solving abilities - Experience in project management or coordinating complex tasks - Proficient in using online customer service platforms and tools - Ability to work independently and as part of a team - Flexible and adaptable to changing priorities - Fluency in English and French is preferred

Benefits: - Paid sick leave - Paid Time Off (PTO) - Company equipment provided for remote work

Working Environment: At Alcoa, we offer a flexible work environment that values diversity and inclusion. We are committed to fostering a culture of innovation and teamwork that adapts to change with speed and efficiency.

Equal Opportunity Statement: Alcoa is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and supportive of all individuals, regardless of race, gender, age, sexual orientation, religion, or disability.

Deadline to Apply: June 28, 2024

Join our team at Alcoa and make a difference in the lives of our customers! Apply now to be our Online Contact Center Specialist in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.