Online Customer Care Assistant

Job Description:

We are seeking a dedicated and dynamic Online Customer Care Assistant to join our team at Williams in Toronto, Ontario, CA. As an Entry Level position, no prior experience is required, but 1 year of relevant experience is preferred. The ideal candidate will be independent, resilient, have strong strategic planning skills, and be adaptable in a fast-paced work environment.

Responsibilities: - Respond to customer inquiries and issues via online chat, phone, and email - Provide efficient and friendly customer service to resolve customer concerns - Process customer orders, returns, and exchanges - Assist with product recommendations and information - Follow up with customers to ensure satisfaction - Collaborate with other team members to improve customer care processes - Stay up-to-date on product knowledge and company policies - Handle special projects and tasks as assigned by management

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online customer service tools - Ability to multitask and prioritize in a fast-paced environment - Availability to work evenings and weekends as needed

Benefits: - Travel and spending expenses covered - Paid sick leave - Visa sponsorship opportunities - Opportunity for growth and advancement within the company - A supportive and inclusive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

If you are a motivated individual with a passion for customer service and are looking to join a dynamic team, apply by the deadline of June 1, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.