Online Customer Care Assistant

Job Description:

As an Online Customer Care Assistant at CBS in Montreal, Quebec, Canada, you will be responsible for providing exceptional customer service to our online customers. This part-time role at Associate Level requires at least 2 years of experience in a similar position.

Responsibilities: - Respond to customer inquiries and resolve issues via email, chat, and social media platforms - Assist customers with order tracking, product information, and returns - Work closely with the sales and logistics teams to ensure timely delivery of orders - Monitor customer feedback and reviews to identify areas for improvement - Maintain a high level of professionalism and empathy when dealing with customer concerns - Collaborate with other team members to optimize the customer experience - Meet or exceed daily performance metrics for response time and customer satisfaction

Requirements: - Hardworking and resourceful mindset to handle challenging situations - Strong emotional intelligence to empathize with customers and build rapport - Excellent time management skills to prioritize tasks effectively - Proficient in computer skills, including Microsoft Office and CRM software - Ability to adapt to a fast-paced environment and work under pressure - Strong communication skills, both written and verbal - Fluent in English and French (additional languages are a plus)

Benefits: - Paid sick leave - Employee discounts - Vision insurance

Working Environment: At CBS, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As an Online Customer Care Assistant, you will have the opportunity to grow professionally and collaborate with a diverse and talented team.

Equal Opportunity Statement: CBS is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: June 23, 2024

Join our team and make a difference in the lives of our customers every day! Apply now to become our Online Customer Care Assistant at CBS.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.