Online Customer Care Assistant

Job Description:

Symantec, a global leader in cybersecurity solutions, is seeking a part-time Online Customer Care Assistant to join our team in Montreal, Quebec, Canada. This entry-level position is ideal for individuals who are energetic, independent, and have strong analytical and communication skills.

Responsibilities: - Respond to customer inquiries via email, live chat, and social media platforms - Provide technical support and troubleshooting for customers experiencing issues with Symantec products - Assist customers with account management, billing inquiries, and product recommendations - Handle customer complaints and escalations with professionalism and efficiency - Collaborate with other team members to ensure timely and accurate responses to customer inquiries - Maintain a thorough understanding of Symantec products and services to provide informative and helpful support to customers - Continuously seek opportunities for process improvement and efficiency in customer care operations

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using computer software and navigating online platforms - Ability to work independently and as part of a team - Prior customer service experience is a plus, but not required - High school diploma or equivalent

Benefits: - Disability insurance - Profit sharing - Life insurance

Working Environment: At Symantec, we support our employees in their personal and professional development. You will have the opportunity to grow and advance within the company while contributing to our mission of protecting organizations and individuals from cyber threats.

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability, or any other protected classification.

Deadline to apply: July 6, 2024

If you are a motivated and customer-focused individual looking to kick-start your career in the cybersecurity industry, we encourage you to apply for the Online Customer Care Assistant position at Symantec. Join our team and help us protect the digital world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.