Online Customer Care Assistant

Job Description:

We are looking for a dedicated and resourceful Online Customer Care Assistant to join our team at Gap in Montreal, Quebec, CA. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide assistance through various online channels such as email, chat, and social media. 2. Handle customer complaints and ensure a satisfactory resolution. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to improve overall customer satisfaction. 5. Assist with product recommendations and sizing inquiries. 6. Stay up-to-date on Gap's products, promotions, and policies to provide accurate information to customers.

Requirements: 1. Resourceful and dedicated individual willing to go above and beyond to ensure customer satisfaction. 2. Strong communication skills and ability to work well in a team environment. 3. Creative problem-solving skills to effectively address customer issues. 4. Ability to multitask and prioritize workload in a fast-paced environment. 5. Proficiency in using online communication tools and basic computer skills.

Benefits: 1. Free food provided during shifts. 2. Dental insurance coverage. 3. Training and professional development opportunities to enhance your skills and advance your career.

Working Environment: Join a company that pioneers change and sets industry benchmarks in the retail industry. Be part of a dynamic team that values collaboration, innovation, and customer service excellence.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Gap is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.