Online Customer Care Associate

As an Online Customer Care Associate at Simon Fraser University in Toronto, Ontario, you will be responsible for providing exceptional customer service to students, faculty, and staff through various online platforms. This part-time associate level position requires a minimum of 3 years of experience in a similar role and individuals who are resourceful, motivated, cooperative, and possess strong teamwork skills.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally via email, chat, and phone. 2. Assist customers with account management, course enrollment, and technical support for online platforms. 3. Collaborate with other team members to improve processes and resolve customer concerns efficiently. 4. Monitor and report on customer feedback and trends to assist in the development of customer care strategies. 5. Maintain a high level of knowledge about university programs, services, and policies to provide accurate information to customers. 6. Work closely with other departments to ensure a seamless customer experience across all online platforms.

Requirements: 1. Minimum of 3 years experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong organizational skills and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in using online customer service platforms and Microsoft Office Suite. 6. Knowledge of online education platforms is an asset.

Benefits: 1. Employee discounts on university services and merchandise. 2. Paid sick leave and disability insurance for eligible employees. 3. Supportive working environment that prioritizes quality in all aspects of work, products, and services.

Equal Opportunity Statement: Simon Fraser University is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We welcome applications from all qualified individuals, including those with disabilities and members of underrepresented groups. We encourage candidates to self-identify in their application if they are a member of a designated group.

Deadline to apply: June 29, 2024

Note: Only shortlisted candidates will be contacted for an interview. Thank you for your interest in joining the Simon Fraser University team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.