Online Customer Care Associate

Job Description:

NextEra Energy is seeking a part-time Online Customer Care Associate to join our team in Montreal, Quebec. As an Associate Level position, we require a candidate with at least 4 years of experience in customer service. The ideal candidate will be adaptable and resilient, able to handle a fast-paced and dynamic work environment.

Responsibilities: - Provide excellent customer service through online channels such as chat, email, and social media platforms - Resolve customer inquiries and issues in a timely and professional manner - Assist customers with account management, billing questions, and technical support - Collaborate with internal teams to ensure a seamless customer experience - Contribute to the development and implementation of customer care strategies - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies

Requirements: - 4+ years of experience in a customer service role - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Strategic planning and innovation skills - Ability to adapt to changing priorities and work under pressure

Benefits: - Medical coverage - Paid overtime - Relocation allowance

Working Environment: NextEra Energy fosters a working environment that encourages curiosity and questioning to fuel innovation and growth. We believe in providing our employees with the tools and resources they need to succeed.

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.