Online Customer Care Associate

Job Description:

Biogen is seeking a detail-oriented and customer-focused Online Customer Care Associate to join our team in Vancouver, British Columbia. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service, preferably in an online setting. The Online Customer Care Associate will be responsible for providing exceptional customer support through various online channels, including email, live chat, and social media platforms.

Responsibilities: - Respond to customer inquiries and provide accurate information regarding products, services, and policies - Assist customers with order processing, shipping tracking, and returns - Resolve customer complaints and issues in a timely and professional manner - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other departments to address customer needs and improve overall customer experience - Monitor and respond to customer reviews and feedback on social media platforms - Identify trends in customer inquiries and provide feedback to improve processes and services - Uphold company values and policies while interacting with customers

Requirements: - 2 years of experience in customer service, preferably in an online environment - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Passion for providing exceptional customer service - People management skills and the ability to persuade customers to resolve issues - Proficiency in using CRM systems and online communication tools - A positive attitude and willingness to learn and adapt to changing customer needs

Benefits: - Paid overtime for additional hours worked - Paid Time Off (PTO) for vacation and sick leave - Retirement plan options for long-term financial security

Working Environment: As an Online Customer Care Associate at Biogen, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a dynamic and supportive team environment where your contributions will make a meaningful impact on the lives of our customers.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Biogen is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.