Online Customer Care Associate

Job Description:

Sempra Energy is seeking a reliable and resilient Online Customer Care Associate to join our team in Vancouver, British Columbia, CA. As an entry-level position, no prior experience is required, making this an excellent opportunity for candidates looking to start their career in customer care.

Responsibilities: 1. Provide exceptional customer service through online platforms, including chat, email, and social media. 2. Address customer inquiries and resolve issues in a timely and professional manner. 3. Utilize problem-solving skills to find solutions for customer concerns. 4. Collaborate with team members to ensure high-quality customer care. 5. Maintain accurate and detailed records of all customer interactions. 6. Demonstrate leadership and teamwork skills in a fast-paced environment. 7. Adhere to company policies and procedures to uphold customer satisfaction. 8. Stay up-to-date on product information and company promotions to better assist customers.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work well in a team and independently. 3. Excellent problem-solving skills and attention to detail. 4. High school diploma or equivalent. 5. Ability to adapt to changing priorities and handle multiple tasks simultaneously. 6. Proficiency in using online platforms for customer care. 7. Flexibility to work part-time hours, including evenings and weekends. 8. Reside in Vancouver, British Columbia, CA.

Personality Traits: 1. Reliable: Consistently demonstrates a strong work ethic and commitment to customer satisfaction. 2. Resilient: Handles challenging situations with poise and confidence.

Soft Skills: 1. Teamwork: Works collaboratively with colleagues to achieve common goals. 2. Leadership: Takes initiative and provides guidance to support team success.

Benefits: 1. Employee discounts on company products and services. 2. Travel and spending expenses for work-related activities. 3. Company-provided equipment for remote work.

Working Environment: As a part of Sempra Energy, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our supportive work environment encourages growth and development for all team members.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender, age, sexual orientation, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.