Online Customer Care Officer

We are currently seeking a part-time Online Customer Care Officer to join our team at CH2M Hill in Montreal, Quebec, CA. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and resolve issues via online platforms such as email, chat, and social media. - Provide exceptional customer service by addressing customer concerns in a timely and professional manner. - Collaborate with other team members to ensure seamless communication and resolution of customer issues. - Maintain accurate and detailed records of customer interactions and transactions. - Identify trends and provide feedback to improve overall customer experience.

Requirements: - Resourceful and resilient personality traits to effectively troubleshoot and handle customer issues. - Strong leadership skills to guide team members and drive customer service excellence. - Emotional intelligence to understand and empathize with customer needs and concerns. - Excellent written and verbal communication skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Proficiency in Microsoft Office and online communication tools. - Bilingual in English and French is preferred but not required.

Benefits: - Travel and spending expenses coverage. - Employee discounts on CH2M Hill services and products. - Profit sharing opportunities. - Opportunity to give back to the community through corporate social responsibility initiatives.

Working Environment: At CH2M Hill, we are committed to giving back to the community through various corporate social responsibility initiatives. Our team members have the opportunity to make a positive impact and contribute to meaningful causes.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and values diversity in the workplace. We welcome all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.