Online Customer Care Officer

**Job Description: Online Customer Care Officer**

**Company:** CHS

**Location:** Toronto, Ontario, CA

**Job Type:** Part-time

**Seniority:** Entry Level

**Years of Experience:** 0

**Personality Traits:** Driven, Energetic

**Soft Skills:** Emotional Intelligence, Critical Thinking

**Benefits:** Disability Insurance, Remote Work Flexibility, Parental Leave

**Working Environment:** Be part of a team that leads the industry through cutting-edge ideas and solutions.

**Deadline to Apply:** July 12, 2024

**Equal Opportunity Statement:** CHS is an equal opportunity employer and does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Responsibilities:** 1. Interact with customers via online platforms such as email, chat, and social media to address their inquiries, concerns, and feedback promptly and professionally. 2. Provide accurate and timely information regarding products, services, policies, and procedures to customers. 3. Collaborate with internal teams to ensure seamless resolution of customer issues and escalations. 4. Identify customer needs and recommend appropriate solutions or products to enhance their experience. 5. Maintain a positive attitude and uphold the company's brand image in all customer interactions. 6. Monitor online reviews and feedback to identify trends and areas for improvement. 7. Escalate complex issues to higher management for timely resolution. 8. Keep accurate records of customer interactions and transactions for reporting and analysis purposes. 9. Stay updated on industry trends and best practices in online customer care to continuously improve service delivery.

**Requirements:** 1. High school diploma or equivalent. 2. Excellent written and verbal communication skills. 3. Demonstrated ability to work effectively in a fast-paced and dynamic environment. 4. Proficiency in using online platforms and tools for customer communication. 5. Strong problem-solving skills and attention to detail. 6. Ability to empathize with customers and maintain composure in challenging situations. 7. Flexibility to work a part-time schedule with potential for weekends and evenings. 8. Knowledge of customer relationship management (CRM) software is a plus.

If you are a motivated individual with a passion for customer care and a desire to work in a collaborative and innovative environment, we encourage you to apply for the Online Customer Care Officer position at CHS. Join us in shaping the future of customer service and making a positive impact on our customers' experience. Apply now and be a part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.