Online Customer Care Representative

Job Description:

We are looking for a dynamic and enthusiastic Online Customer Care Representative to join our team at Western Digital in Vancouver, British Columbia. As an Associate Level position, the successful candidate will have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Respond promptly and effectively to customer inquiries via online chat, email, and social media platforms - Provide superior customer service by addressing customer needs and resolving any issues or complaints in a professional manner - Maintain a high level of product knowledge in order to assist customers with their inquiries and provide accurate information - Collaborate with other team members to ensure a seamless customer experience - Monitor customer feedback and escalate any recurring issues to the management team for further investigation - Stay up-to-date on industry trends and best practices to continuously improve customer care processes

Requirements: - Independent and energetic personality traits - Excellent communication skills, both written and verbal - Strong emotional intelligence to navigate various customer interactions effectively - Ability to work well under pressure and adapt to changes in a fast-paced environment - Proficiency in using customer service software and online platforms - Experience in a similar role for at least 4 years

Benefits: - Company transportation provided - Parental leave benefits - Paid Time Off (PTO) for work-life balance

Working Environment: At Western Digital, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer care and creating a positive experience for all our customers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Western Digital is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We welcome applications from all qualified individuals, including those with diverse backgrounds and abilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.