$3,000 - 3,600 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Citizens Financial Group is seeking a dedicated and energetic Online Customer Care Representative to join our team in Vancouver, British Columbia, CA. As an Associate Level team member with at least 3 years of experience in customer service, you will be responsible for providing exceptional customer service to our online customers.
Responsibilities: 1. Respond to online customer inquiries and resolve issues in a timely and professional manner. 2. Maintain a high level of emotional intelligence in all interactions with customers to ensure their needs are met. 3. Utilize decision-making skills to handle complex customer situations and ensure customer satisfaction. 4. Collaborate with other team members to improve processes and enhance the overall customer experience. 5. Keep accurate records of customer interactions and transactions using our online customer service platform. 6. Stay up-to-date on company policies and products to provide accurate information to customers. 7. Recognize and reward outstanding performance to motivate team members and improve overall customer care.
Requirements: 1. Minimum of 3 years of experience in customer service. 2. Energetic and driven personality traits. 3. Strong emotional intelligence and decision-making skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work well in a team environment. 6. Proficient in using online customer service platforms. 7. Availability to work part-time hours.
Benefits: 1. Travel opportunities. 2. Paid sick leave. 3. Dental insurance. Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to Apply: 2024-05-11
Join our team and make a difference in the lives of our online customers! Apply today to become our Online Customer Care Representative in Vancouver, BC.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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