Online Customer Care Specialist

Job Description:

Air Products & Chemicals is seeking a dedicated and motivated Online Customer Care Specialist to join our team in Toronto, Ontario. As an Associate Level position, the Online Customer Care Specialist will be responsible for providing exceptional customer service to our online clients.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Provide accurate information about products, services, and promotions. 3. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. 4. Maintain a high level of professionalism and customer service at all times. 5. Collaborate with other departments to address customer concerns and improve the overall customer experience. 6. Keep detailed records of customer interactions and transactions. 7. Stay up-to-date on company policies, procedures, and product offerings.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 2 years of customer service experience. 3. Strong leadership and problem-solving skills. 4. Excellent communication and research skills. 5. Must be detail-oriented and able to work in a fast-paced environment. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to multitask and prioritize tasks effectively.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Free accommodation for relocation purposes. 3. Relocation allowance to assist with the cost of moving. 4. Competitive salary and benefits package.

Working Environment: At Air Products & Chemicals, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees have the opportunity to succeed and grow.

Deadline to Apply: Please submit your application by May 14, 2024.

Equal Opportunity Statement: Air Products & Chemicals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.