Online Customer Service Assistant

Job Description:

Mistplay, a leading mobile gaming platform based in Vancouver, British Columbia, is seeking a passionate and dedicated Online Customer Service Assistant to join our team on a part-time basis. As an Associate Level role, the ideal candidate will have at least 2 years of experience in the customer service industry and possess strong critical thinking and time management skills.

Responsibilities: - Provide exceptional customer service to Mistplay users through online platforms such as email, chat, and social media - Respond to customer inquiries, troubleshoot technical issues, and resolve complaints in a timely and professional manner - Assist with customer account management, including verifying user information and updating account details - Collaborate with the marketing and product development teams to gather feedback from users and improve the overall customer experience - Stay up-to-date on industry trends and best practices in online customer service to continuously improve service quality

Requirements: - 2+ years of experience in customer service, preferably in an online environment - Strong communication skills and the ability to effectively interact with customers from diverse backgrounds - Proficiency with online communication tools and customer service platforms - Excellent critical thinking and problem-solving skills - Exceptional time management and organizational abilities - Passion for the gaming industry and a commitment to delivering exceptional customer service

Benefits: - Paid overtime for any additional hours worked beyond the part-time schedule - Gym membership to promote employee health and wellness - Paid sick leave to ensure employees can take time off when needed

Working Environment: At Mistplay, we value creativity and innovation. As an Online Customer Service Assistant, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. Join a dynamic team of gaming enthusiasts who are passionate about providing an exceptional customer experience.

Equal Opportunity Statement: Mistplay is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.