Online Customer Service Associate

We are currently seeking an Online Customer Service Associate to join our team at Avon Products in Vancouver, British Columbia. This part-time position is suitable for individuals at the entry level with at least 1 year of experience in a customer service role.

Responsibilities: - Provide exceptional customer service to online customers via chat, email, and phone - Respond to customer inquiries in a timely and professional manner - Assist customers with product recommendations, order processing, and issue resolution - Collaborate with other departments to ensure customer satisfaction - Maintain accurate customer records and track interactions in the CRM system - Identify opportunities for improvement and provide feedback to the team

Requirements: - Motivated and dedicated individual with a passion for customer service - Strong analytical skills for problem-solving and strategic planning - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software - High school diploma or equivalent

Benefits: - Dental insurance - Relocation allowance - Medical coverage

Working environment: At Avon Products, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing top-notch customer service and fostering a positive working environment.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Avon Products is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.