Online Customer Service Manager

Job Description:

We are seeking an experienced and dynamic Online Customer Service Manager to join Viacom in Vancouver, British Columbia. As the Online Customer Service Manager, you will be responsible for managing and overseeing all aspects of our online customer service operations. This is a part-time position at the associate level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Develop and implement strategies to improve online customer service experiences - Monitor online reviews and respond to customer feedback in a timely and professional manner - Collaborate with marketing and sales teams to ensure a seamless customer journey - Analyze customer data and trends to identify opportunities for improvement - Train and mentor customer service representatives to ensure quality service delivery - Handle escalated customer inquiries and provide resolutions when necessary - Monitor and maintain online customer service platforms and tools - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in business administration or related field - Proven track record of 5 years in online customer service management - Strong project management skills and ability to multitask in a fast-paced environment - Excellent communication and interpersonal skills - Resilient and independent with a proactive approach to problem-solving - Highly adaptable and able to thrive in a constantly evolving digital landscape

Personality Traits: - Resilient - Independent

Soft Skills: - Project management - Adaptability

Benefits: - Vision insurance - Free food - Travel opportunities

Working Environment: At Viacom, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration in a dynamic work environment.

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

Deadline to apply: 2024-04-09

Join us at Viacom and be a part of a leading entertainment company dedicated to delivering exceptional online customer service experiences. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.