Online Customer Service Manager

Sun Life is seeking a part-time Online Customer Service Manager to join our team in Vancouver, British Columbia, Canada. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service and management roles.

Responsibilities: - Manage online customer service operations, including responding to customer inquiries via email, chat, and social media - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify trends and make necessary improvements - Train and mentor customer service representatives to provide exceptional service - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Energetic and dedicated individual with strong leadership skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving and decision-making abilities - Experience with online customer service platforms and tools - Bachelor's degree in Business Administration or a related field is preferred - Strong cooperation and innovation skills

Benefits: - Parental leave - Medical coverage - Relocation allowance

Working environment: The Online Customer Service Manager will thrive in an energetic and rapidly evolving work setting, where new challenges and opportunities arise regularly. The successful candidate will be part of a supportive team that values collaboration and innovation.

Deadline to apply: 2024-04-26

Equal Opportunity Statement: Sun Life is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.