Online Customer Service Manager

Job Description:

Celgene, a leading biopharmaceutical company, is seeking a part-time Online Customer Service Manager to join our team in Toronto, Ontario. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service, preferably in an online setting.

Responsibilities: 1. Manage a team of online customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement strategies to improve the online customer service experience. 3. Monitor and respond to customer inquiries and feedback on various online platforms. 4. Analyze data and metrics to identify trends and areas for improvement. 5. Collaborate with cross-functional teams to address customer service issues and improve processes. 6. Stay up-to-date on industry trends and best practices in online customer service.

Requirements: 1. Energetic and resilient personality traits to thrive in a fast-paced environment. 2. Strong planning and creativity skills to develop innovative solutions. 3. Excellent communication and interpersonal skills. 4. Proven experience managing a team and driving results. 5. Knowledge of online customer service platforms and tools.

Benefits: - Travel opportunities for training and conferences. - Relocation allowance for eligible candidates. - Free food provided in the office.

Working environment: At Celgene, we thrive in an environment that embraces and navigates change seamlessly. We value teamwork, innovation, and continuous improvement.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Celgene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.