Online Customer Service Manager

We are looking for a dedicated Online Customer Service Manager to join our team at Foot Locker in Toronto, Ontario. As a Mid-to-Senior Level position with 7 years of experience, the ideal candidate will possess a confident and hardworking attitude, along with excellent problem-solving and creativity skills.

Responsibilities: - Manage and oversee all online customer service operations - Develop strategies to improve customer satisfaction and loyalty - Respond to customer inquiries and resolve issues in a timely manner - Monitor online reviews and feedback to address any concerns - Work closely with other departments to ensure a seamless customer experience - Train and mentor customer service representatives - Analyze data and trends to make informed decisions - Stay up-to-date on industry trends and best practices

Requirements: - 7 years of experience in customer service or a related field - Proven track record of managing a team and delivering exceptional customer service - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and collaboratively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field

Benefits: - Gym membership - Remote work flexibility - Employee discounts - Meaningful work contributing to a greater purpose

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: June 29, 2024

If you meet the requirements and are ready to join a dynamic team in a fast-paced environment, apply now to be our Online Customer Service Manager at Foot Locker!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.