Online Customer Service Manager

As an Online Customer Service Manager at Boston Scientific in Montreal, Quebec, CA, you will be responsible for managing the online customer service team, ensuring that all customer inquiries and concerns are addressed promptly and effectively. This part-time position is considered to be at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Oversee the day-to-day operations of the online customer service team, including monitoring response times, quality of responses, and customer satisfaction ratings - Develop and implement processes and procedures to improve efficiency and effectiveness of the customer service team - Train and mentor team members to ensure they have the necessary skills and knowledge to provide exceptional customer service - Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience across all touchpoints - Analyze customer feedback and data to identify trends and issues, and make recommendations for improvement - Handle escalated customer complaints and issues, ensuring they are resolved in a timely and satisfactory manner - Maintain a high level of product knowledge to effectively address customer inquiries and concerns

Requirements: - 8+ years of experience in a customer service management role, preferably in an online environment - Proven track record of successfully managing a customer service team and meeting or exceeding KPIs and targets - Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers, colleagues, and partners - Adaptable and able to thrive in a fast-paced, rapidly changing environment - Passionate about providing exceptional customer service and driving positive customer experiences - Strong project management skills and the ability to prioritize and manage multiple tasks and projects simultaneously - Experience in people management, including hiring, training, and mentoring team members

Benefits: - Parental leave - Paid overtime - Disability insurance

Working environment: As the Online Customer Service Manager at Boston Scientific, you will have the opportunity to build strong relationships with colleagues, clients, and partners in a collaborative and supportive work environment.

Deadline to apply: 2024-07-05

Equal opportunity statement: Boston Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.