Online Customer Service Manager

Job Description:

Cascades Canada is seeking a dynamic Online Customer Service Manager to join our team in Toronto, Ontario. As a leader in sustainability and eco-friendly products, we are looking for someone who is passionate about customer service and has a strong background in managing online customer interactions.

Responsibilities: 1. Oversee all aspects of online customer service, including responding to inquiries, resolving issues, and ensuring customer satisfaction. 2. Develop and implement strategies to improve online customer service processes and procedures. 3. Monitor customer feedback and make recommendations for improvements. 4. Work closely with the marketing team to ensure a seamless online customer experience. 5. Train and mentor customer service representatives to provide exceptional service. 6. Analyze data to track key performance indicators and make data-driven decisions. 7. Collaborate with other departments to address customer concerns and feedback. 8. Stay up-to-date on industry trends and best practices in online customer service.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in online customer service management. 3. Strong leadership skills with the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Driven and hardworking with a passion for customer service. 6. Creativity and adaptability to develop innovative solutions to customer service challenges.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Travel and spending expenses for work-related trips. 3. Gym membership to promote a healthy work-life balance.

Working Environment: At Cascades Canada, we believe in creating a joyful and vibrant work environment. We encourage our employees to bring their unique perspectives and creativity to their work every day.

Equal Opportunity Statement: Cascades Canada is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 15, 2024.

Join our team and contribute to our mission of providing exceptional online customer service while promoting sustainability and eco-friendly practices. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.