Online Customer Service Officer

Job Description:

Marathon Petroleum is seeking a Part-Time Online Customer Service Officer to join our team in Toronto, Ontario. As an Associate Level team member, you will be responsible for providing exceptional customer service to our online customers. This position requires a high level of independence and resourcefulness, as well as strong research and communication skills.

Responsibilities: 1. Respond to customer inquiries and concerns via email, chat, and social media platforms in a timely and professional manner. 2. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. 3. Conduct research to address customer questions and provide accurate information. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Keep detailed records of customer interactions and transactions.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in using online chat tools, social media platforms, and email. 5. Strong research skills to quickly find solutions to customer inquiries. 6. Excellent problem-solving abilities. 7. Experience working in an online customer service role is a plus.

Benefits: 1. Paid sick leave for all part-time employees. 2. Company transportation to and from the office. 3. Free accommodation for out-of-town employees. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Marathon Petroleum is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Deadline to apply: May 11, 2024.

If you meet the requirements and are looking to join a dynamic team where you can grow and make a significant impact, we encourage you to apply for the Online Customer Service Officer position at Marathon Petroleum in Toronto, Ontario.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.