Online Customer Service Officer

Job Description:

As an Online Customer Service Officer at J.M. Smucker in Toronto, Ontario, you will be responsible for providing excellent customer service through various online platforms. You will interact with customers, addressing their inquiries, resolving any issues, and ensuring a positive customer experience.

Responsibilities: - Respond to customer inquiries and provide support through online channels such as email, chat, and social media - Handle customer complaints and issues, finding satisfactory resolutions in a timely manner - Collaborate with other departments to ensure customer satisfaction and seamless communication - Maintain accurate records of customer interactions and transactions - Implement strategies to improve customer service processes and efficiency - Stay up-to-date on product information and company policies to provide accurate information to customers

Requirements: - 3 years of experience in a customer service role - Resourceful and driven personality traits - Strong project management and strategic planning skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Paid overtime - Gym membership - Company transportation

Working Environment: As an Online Customer Service Officer at J.M. Smucker, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will work in a supportive and inclusive environment that values teamwork and innovation.

Equal Opportunity Statement: J.M. Smucker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a fair and unbiased recruitment process for all candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.