Online Customer Service Specialist

Job Description:

Reynolds American is seeking a dedicated and energetic Online Customer Service Specialist to join our team in Toronto, Ontario. As an Associate-level employee, you will be responsible for providing exceptional customer service to our online customers. This is a part-time position with a requirement of 3 years of experience in a similar role.

Responsibilities: 1. Handling online customer inquiries through various channels, including email, chat, and social media. 2. Resolving customer issues in a timely and professional manner. 3. Providing product information and guidance to customers. 4. Collaborating with the sales and marketing teams to address customer needs. 5. Monitoring online reviews and feedback to identify areas for improvement. 6. Maintaining accurate customer records and databases. 7. Assisting with online order processing and fulfillment. 8. Engaging with customers to promote brand loyalty and retention.

Requirements: 1. High school diploma or equivalent. 2. 3 years of experience in customer service, preferably in an online setting. 3. Energetic and dedicated personality traits. 4. Strong problem-solving and strategic planning skills. 5. Excellent communication skills, both written and verbal. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office and online communication tools. 8. Knowledge of e-commerce platforms and social media management.

Benefits: 1. Travel and spending expenses covered. 2. Dental and disability insurance provided. 3. Opportunities for professional development and growth within the company.

Working Environment: At Reynolds American, we value diversity and inclusivity. We strive to create a culture where every employee feels a sense of belonging and respect. As an Online Customer Service Specialist, you will have the opportunity to work in a supportive and collaborative environment that encourages creativity and innovation.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We welcome applicants from all backgrounds and encourage individuals with diverse experiences and perspectives to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.