Online Customer Service Specialist

Job Description: Fiserv is seeking a detail-oriented and customer-focused Online Customer Service Specialist to join our team in Montreal, Quebec. As an Associate Level position, the Online Customer Service Specialist will be responsible for providing top-notch customer service and support to our online customers. This is a part-time position with a requirement of at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide information about products and services through various online channels such as email, chat, and social media - Resolve customer complaints and issues in a timely and professional manner - Process orders, returns, and exchanges accurately and efficiently - Escalate complex customer issues to the appropriate department for resolution - Meet and exceed customer satisfaction goals - Stay up-to-date on product knowledge and company policies - Provide feedback to management on customer trends and issues

Requirements: - 3+ years of experience in customer service or a related field - Resourceful and driven with a strong work ethic - Excellent communication skills, both written and verbal - Strong analytical skills and problem-solving abilities - Ability to work independently and as part of a team

Benefits: - Disability insurance - Free food - Company transportation

Working Environment: At Fiserv, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a supportive and collaborative work environment where every team member is valued and empowered to succeed.

Equal Opportunity Statement: Fiserv is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.