Online Customer Success Assistant

Job Description:

Hess is seeking a dynamic and motivated Online Customer Success Assistant to join our team in Toronto, Ontario. As an Associate Level position, the Online Customer Success Assistant will play a crucial role in ensuring customer satisfaction and retention through excellent service delivery and support. This is a part-time position with a requirement of at least 4 years of relevant experience.

Responsibilities: - Act as the primary point of contact for online customers, addressing inquiries, resolving issues, and providing high-quality support - Proactively engage with customers to ensure their needs are met and to maximize their satisfaction with our products - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to existing customers - Assist in the development of customer retention strategies and implement initiatives to improve customer loyalty - Track and report on customer success metrics, analyzing trends and making recommendations for improvement - Stay current on industry trends and best practices in online customer success to continuously enhance our service delivery

Requirements: - Bachelor's degree in business administration, marketing, or related field preferred - Previous experience in customer success, account management, or a similar role required - Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams - Proficiency in CRM software and Microsoft Office applications - Reliable and adaptable, with excellent time management skills and the ability to prioritize tasks effectively - A cooperative team player who thrives in a fast-paced environment

Benefits: - Employee discounts on company products - Gym membership subsidy - Retirement plan options

Working Environment: At Hess, we are committed to supporting our employees in their personal and professional development. Our team-oriented culture encourages collaboration and growth, providing opportunities for career advancement and ongoing training.

Deadline to apply: April 17, 2024.

Equal Opportunity Statement: Hess is an equal opportunity employer and is committed to diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, or any other protected classification.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.