Online Customer Success Assistant

Job Description:

Stanley Black & Decker is seeking an Online Customer Success Assistant to join our team in Toronto, Ontario. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to begin their career in customer service. The ideal candidate for this role will be passionate about providing exceptional customer service and be able to work independently.

Responsibilities: - Respond to customer inquiries and provide support via online channels such as email, chat, and social media - Assist customers with product information, order status, and issue resolution - Proactively reach out to customers to gather feedback and ensure satisfaction - Work collaboratively with other team members to address customer needs and improve processes - Maintain accurate records of customer interactions and update customer profiles as needed - Collaborate with other departments such as sales, marketing, and product development to address customer needs and concerns

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a commitment to providing exceptional customer service - Ability to work independently and effectively manage time - A cooperative attitude and willingness to work as part of a team - Passion for learning and professional development

Benefits: - Paid overtime for additional hours worked - Training and opportunities for professional development - Company transportation provided for commuting to and from work - Embrace a culture that challenges norms and encourages bold thinking

Equal Opportunity Statement: Stanley Black & Decker is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, including those with disabilities and members of visible minority groups.

To apply for the Online Customer Success Assistant position, please submit your resume and cover letter by the deadline of May 6, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.