Online Customer Success Assistant

Job Description:

Ryder System in Vancouver, British Columbia is seeking an Online Customer Success Assistant to join our team on a part-time basis. As an entry-level position, we are looking for candidates with a minimum of 1 year of experience in a customer service or support role. The ideal candidate will be independent, adaptable, and possess strong planning and emotional intelligence skills.

Responsibilities: - Provide excellent customer service to online clients through phone, email, and chat support - Assist customers with online order placement, product inquiries, and issue resolution - Build and maintain strong relationships with customers to increase satisfaction and loyalty - Monitor customer accounts to ensure timely deliveries and resolve any issues that may arise - Collaborate with the sales and marketing teams to promote customer retention and growth - Provide feedback and insights on customer opinions, preferences, and behaviors to improve overall customer experience

Requirements: - 1 year of experience in a customer service or support role - Strong communication skills and a customer-oriented mindset - Ability to work independently and adapt to changing priorities - Excellent planning and organizational skills - High emotional intelligence to handle challenging customer interactions effectively - Knowledge of CRM software and online communication tools - Proficiency in Microsoft Office Suite

Benefits: - Joining Bonus - Dental insurance - Disability insurance

Working Environment: At Ryder System, we value and encourage autonomy and independence in our employees. We trust our team members to excel in their roles and provide them with the support and resources they need to succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Ryder System is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, gender, sexual orientation, religion, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.