Online Customer Success Assistant

Job Description:

Terex is seeking an Online Customer Success Assistant to join our team in Vancouver, British Columbia, CA. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field. The successful candidate will be responsible for providing exceptional customer service and support to our online customers, ensuring their satisfaction and loyalty to the brand.

Responsibilities: - Communicate with customers via email, chat, and phone to address their inquiries, concerns, and feedback in a timely and professional manner - Assist customers with placing orders, processing returns, and resolving any issues that may arise during the purchasing process - Provide technical support for online platforms and troubleshoot any technical issues that customers may encounter - Work closely with the sales and marketing teams to ensure a seamless customer experience across all online channels - Monitor customer satisfaction levels and proactively reach out to customers to gather feedback and improve processes - Keep detailed records of customer interactions and transactions in the CRM system - Collaborate with cross-functional teams to implement customer success initiatives and improve overall customer satisfaction - Stay up-to-date on industry trends and best practices in online customer success to continuously improve the customer experience

Requirements: - Resilient and hardworking attitude with a strong commitment to customer satisfaction - Excellent decision-making skills and the ability to prioritize tasks effectively - Attention to detail and strong organizational skills - Excellent communication skills, both written and verbal - Proficiency in CRM systems and online support platforms - Ability to adapt to a fast-paced and dynamic work environment - Availability to work flexible hours as needed - Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Equal Opportunity Statement: Terex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Terex complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Terex expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.