Online Customer Success Associate

Job Description:

Omnicom Group is seeking an Online Customer Success Associate to join our team in Vancouver, British Columbia, CA. As an Entry Level position, this role is perfect for individuals with 1 year of experience who are hardworking and reliable. We are looking for someone who possesses adaptability and teamwork skills to thrive in our fast-paced environment.

Responsibilities: - Provide exceptional customer service via online platforms, including email, chat, and social media - Assist customers with account setup, troubleshooting, and inquiries - Collaborate with internal teams to resolve customer issues and ensure a seamless experience - Proactively identify opportunities to improve customer success and satisfaction - Assist with marketing efforts to drive customer engagement and retention - Analyze customer data to identify trends and opportunities for improvement

Requirements: - 1 year of experience in a customer service or online support role - Hardworking and reliable individual with a passion for customer success - Strong adaptability and teamwork skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Dental insurance - Retirement plan - Paid sick leave

Working Environment: At Omnicom Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team is supportive, collaborative, and always looking for ways to innovate and improve. We value diversity and inclusion in everything we do, and strive to create a welcoming and inclusive environment for all employees.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.