Online Customer Success Associate

Job Description:

JetBlue Airways is looking for a part-time Online Customer Success Associate to join our team in Vancouver, British Columbia, CA. As an Associate Level position, we are seeking candidates with at least 3 years of experience in customer service or a related field.

Responsibilities: - Manage online customer inquiries and provide timely and accurate responses - Develop and maintain positive relationships with customers through various online channels - Monitor customer feedback and identify trends to improve services and products - Collaborate with internal teams to address customer needs and resolve issues effectively - Conduct analysis on customer data to identify opportunities for improvement - Assist in developing and implementing customer success strategies - Support the overall customer success team in achieving key performance indicators - Stay up to date on industry trends and best practices in online customer success

Requirements: - Independent and dedicated personality traits - Strong project management skills - Analytical mindset with the ability to interpret data - Excellent communication and interpersonal skills - Proven track record of delivering high-quality customer service - Proficiency in Microsoft Office and online customer service platforms - Bachelor's degree preferred

Benefits: - Life insurance coverage - Travel and spending expenses reimbursement - Retirement plan options

Working Environment: At JetBlue Airways, we prioritize quality in all aspects of our work, products, and services. We are committed to providing a supportive and collaborative environment where employees can excel and grow in their careers.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.