Online Customer Success Manager

Job Description:

We are seeking a dynamic and results-driven Online Customer Success Manager to join our team at Viacom in Toronto, Ontario. As a key member of our Customer Success team, you will be responsible for ensuring the success and satisfaction of our online customers.

Responsibilities: 1. Develop and maintain strong relationships with online customers to identify their needs and goals. 2. Act as the main point of contact for online customers, providing support and guidance throughout their journey. 3. Collaborate with internal teams to ensure seamless onboarding, training, and implementation for online customers. 4. Analyze customer data and feedback to identify trends and insights, and proactively address any issues or concerns. 5. Monitor customer usage and engagement metrics, and work with customers to optimize their use of our online platform. 6. Conduct regular check-ins and reviews with customers to track progress, provide updates, and address any questions or concerns. 7. Continuously strive to improve the customer experience and drive customer satisfaction and retention.

Requirements: 1. Bachelor's degree in Business, Marketing, Communications, or related field. 2. Minimum of 6 years of experience in a customer success or account management role, preferably in the online industry. 3. Confident and passionate about delivering exceptional customer service and building lasting relationships. 4. Strong project management skills with the ability to multitask and prioritize effectively. 5. Excellent decision-making abilities and problem-solving skills. 6. Experience working with online platforms and digital marketing tools. 7. Excellent written and verbal communication skills. 8. Ability to work independently and as part of a team. 9. Proficiency with CRM software and data analysis tools.

Benefits: - Relocation allowance - Vision insurance - Training & professional development opportunities

Working Environment: At Viacom, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, creativity, and innovation, and we are committed to creating a supportive and inclusive work environment for all employees.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We welcome and encourage applications from all qualified individuals, including those with diverse backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.