Online Customer Success Manager

Job Description:

Viacom is seeking a passionate and experienced Online Customer Success Manager to join our team in Toronto, Ontario. As a part-time position with mid-to-senior level seniority, this role requires a candidate with at least 6 years of experience in customer success.

Responsibilities: - Manage a portfolio of online customers, ensuring their success and satisfaction with our products and services - Develop and execute strategies to drive customer adoption, retention, and growth - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling - Deliver engaging presentations and training sessions to customers, showcasing the value of our products - Provide innovative solutions to customer issues and challenges, ensuring a positive customer experience - Monitor key customer success metrics and provide regular reports to the management team - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven track record of success in a customer success role, ideally in an online or SaaS company - Energetic and motivated personality, with a passion for helping customers succeed - Strong presentation and communication skills - Ability to think outside the box and innovate solutions to customer problems - Visa sponsorship available for qualified candidates

Benefits: - Dental insurance - Gym membership - Visa sponsorship for qualified candidates

Working Environment: At Viacom, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to fostering a positive and inclusive work environment where all employees have the chance to thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.