Online Customer Success Officer

As an Online Customer Success Officer at WESCO International in Vancouver, British Columbia, your primary responsibility will be to ensure the success of our online customers. This is a part-time position suitable for entry-level individuals with no prior experience required.

**Responsibilities:** - Engage with customers via online platforms to provide assistance and resolve any issues or inquiries they may have - Build and maintain strong relationships with customers to increase customer satisfaction and retention - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to address customer needs and drive business growth - Monitor and track key performance indicators to ensure customer success metrics are met - Continuously seek ways to enhance the customer experience and drive positive outcomes

**Requirements:** - Dedication to providing exceptional customer service - Reliability in meeting job responsibilities and deadlines - Strong people management skills to effectively communicate with customers and colleagues - Attention to detail to ensure accurate and thorough responses to customer inquiries - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using online tools and platforms for communication and data analysis

**Personality Traits:** - Dedicated - Reliable

**Soft Skills:** - People management - Attention to detail

**Benefits:** - Company equipment provided - Disability insurance - Profit sharing opportunities

**Working Environment:** At WESCO International, we encourage a spirit of exploration and taking calculated risks for growth. You will have the opportunity to learn and grow in a supportive and dynamic work environment.

**Equal Opportunity Statement:** WESCO International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.