Online Customer Success Representative

Coca-Cola European Partners is seeking a dynamic and motivated individual to join our team as an Online Customer Success Representative based in Toronto, Ontario, CA. This is a part-time position ideal for entry-level professionals looking to kickstart their career in customer service.

Responsibilities: - Provide exceptional customer service through online channels such as email, chat, and social media - Proactively engage with customers to ensure their satisfaction and address any issues or concerns in a timely manner - Build and maintain strong relationships with customers to drive loyalty and retention - Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience - Utilize innovative strategies to drive customer engagement and satisfaction - Analyze customer feedback and data to identify trends and opportunities for improvement

Requirements: - Strong communication skills and a customer-focused mindset - Ability to work independently and manage time effectively - Resourceful and confident in solving problems and handling challenging situations - Experience in people management and/or innovation is preferred but not required - A passion for sustainability and environmental responsibility - Visa sponsorship and disability insurance are available benefits - Remote work flexibility is offered - No prior experience is necessary, as full training will be provided

Equal Opportunity Statement: Coca-Cola European Partners is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are a motivated individual with a passion for customer service and a desire to work for a company committed to sustainability, we encourage you to apply before the deadline on May 23, 2024. Join us in making a positive impact on our customers and our planet.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.