Online Customer Success Representative

Job Description:

As an Online Customer Success Representative at Kroger in Montreal, Quebec, you will play a crucial role in ensuring a positive customer experience for our online shoppers. In this part-time entry-level position, you will be responsible for managing customer inquiries, resolving issues, and promoting customer satisfaction through various online platforms.

Responsibilities: 1. Respond to customer inquiries and provide support via chat, email, and phone. 2. Identify and escalate priority issues to the appropriate team members for resolution. 3. Proactively engage with customers to ensure their needs are being met and provide assistance as needed. 4. Collaborate with cross-functional teams to address customer concerns and improve the overall online shopping experience. 5. Utilize project management skills to track the progress of customer inquiries and ensure timely resolution. 6. Conduct presentations to educate customers on new products and services. 7. Leverage data insights to inform decisions and drive strategic initiatives to enhance customer satisfaction.

Requirements: 1. Independent and motivated personality traits to thrive in a fast-paced and dynamic environment. 2. Strong project management skills to effectively prioritize and manage customer inquiries. 3. Excellent presentation skills to effectively communicate with customers and team members. 4. No prior experience required, but a willingness to learn and grow in the role. 5. Must be legally eligible to work in Canada. 6. Ability to work on a part-time basis, with flexible hours.

Benefits: 1. Relocation allowance for eligible candidates. 2. Training and professional development opportunities to enhance your skills. 3. Free food provided during shifts to keep you energized.

Equal Opportunity Statement: Kroger is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Deadline: July 3, 2024

If you are looking to kickstart your career in customer success and have a passion for ensuring customer satisfaction, then this role at Kroger in Montreal, Quebec is the perfect opportunity for you. Apply now and be a part of our dedicated team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.