Online Customer Success Specialist

Job Description:

Eastman Chemical is seeking an Online Customer Success Specialist to join our team in Vancouver, British Columbia, CA. This is a part-time entry-level position with the potential for growth within the company. We are looking for a confident and dedicated individual who possesses excellent negotiation and strategic planning skills.

Responsibilities: - Build and maintain strong relationships with online customers - Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction - Collaborate with cross-functional teams to improve the online customer experience and drive revenue growth - Analyze data and trends to identify opportunities for process improvements and customer retention - Create and deliver engaging presentations to potential and existing customers - Stay up-to-date on industry trends and competitor activities to remain competitive in the market

Requirements: - No prior experience required; training will be provided - Confident and dedicated personality traits - Strong negotiation and strategic planning skills - Excellent communication and interpersonal skills - Ability to prioritize tasks and work independently - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Paid overtime - Gym membership - Medical coverage

Working Environment: Eastman Chemical is committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where all individuals are valued and respected.

Equal Opportunity Statement: Eastman Chemical is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in the workplace.

Deadline to Apply: June 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.