Online Customer Success Specialist

Job Description:

Advance Auto Parts is seeking an Online Customer Success Specialist to join our team in Vancouver, British Columbia. This is a part-time entry-level position ideal for motivated individuals who thrive in a fast-paced and dynamic environment. As an Online Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: 1. Interact with customers via email, live chat, and phone to address inquiries, resolve issues, and ensure a positive customer experience. 2. Manage customer complaints and feedback in a timely and efficient manner. 3. Assist customers with product recommendations, order tracking, and returns process. 4. Collaborate with cross-functional teams to address customer needs and provide solutions. 5. Utilize creativity and innovative thinking to enhance customer engagement and satisfaction. 6. Maintain accurate and detailed records of customer interactions and transactions. 7. Monitor online reviews and feedback to identify areas for improvement and address any negative feedback promptly. 8. Assist in improving online customer experience through continuous feedback and process improvement.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to work independently and prioritize tasks effectively. 4. Creative problem-solving skills and a customer-oriented mindset. 5. Experience with people management or customer service is a plus. 6. Must be motivated and able to work in a fast-paced environment. 7. Ability to adapt to change and handle multiple tasks simultaneously. 8. Visa sponsorship may be provided for suitable candidates.

Benefits: 1. Company equipment provided. 2. Paid sick leave. 3. Visa sponsorship available for eligible candidates. 4. Flexible working environment that encourages creativity and innovation.

Equal Opportunity Statement: Advance Auto Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.