Online Customer Support Manager

Tractor Supply is seeking a dynamic and experienced Online Customer Support Manager to join our team in Montreal, Quebec. As a key member of our customer support team, you will be responsible for managing and overseeing all aspects of online customer support for our company.

Responsibilities: - Manage a team of online customer support representatives, providing guidance, support, and training as needed - Monitor customer inquiries and escalations, ensuring prompt and effective resolution - Develop and implement strategies to improve online customer support processes and procedures - Work closely with other departments to address customer issues and improve overall customer satisfaction - Monitor customer feedback and data to identify areas for improvement and implement appropriate changes - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in a related field - 8 years of experience in online customer support or a related field - Strong leadership and communication skills - Confident and passionate about providing excellent customer service - Strong planning and decision-making skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Company transportation provided - Free accommodation during work trips - Travel and spending expenses covered

Working Environment: At Tractor Supply, we believe in fostering a culture of ongoing learning and development for personal and professional growth. As an Online Customer Support Manager, you will have access to training and development opportunities to help you succeed in your role.

Deadline to Apply: Please submit your application by May 4, 2024.

Equal Opportunity Statement: Tractor Supply is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.