Online Customer Support Manager

Job Description:

We are seeking a motivated and experienced Online Customer Support Manager to join our team at R.R. Donnelley & Sons in Vancouver, British Columbia. As a part-time employee at a Mid-to-Senior Level, you will be responsible for overseeing and managing our online customer support operations.

Responsibilities: - Develop and implement customer support strategies to enhance the online user experience - Manage a team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues - Monitor customer feedback and provide insights to improve our products and services - Collaborate with other departments to address customer concerns and improve overall customer satisfaction - Develop and maintain customer support policies and procedures - Use data analytics to track key performance indicators and make data-driven decisions - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - 7 years of experience in customer support or related field - Proven leadership skills with the ability to motivate and manage a team - Excellent communication skills, both written and verbal - Strong problem-solving abilities with a customer-focused mindset - Resilient and confident in challenging situations - Bachelor's degree in business administration or related field preferred - Knowledge of CRM systems and other customer support tools

Benefits: - Paid overtime - Relocation allowance - Retirement plan

Working Environment: At R.R. Donnelley & Sons, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive workplace where employees can thrive and grow professionally.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: R.R. Donnelley & Sons is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.