Online Customer Support Manager

Roche Diagnostics is seeking a talented and dedicated Online Customer Support Manager to join our team in Vancouver, British Columbia. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer support roles.

Responsibilities: - Manage online customer support operations, including responding to customer inquiries via email, chat, and social media - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify trends and areas for improvement - Train and mentor customer support team members - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Hardworking and reliable individual with strong communication skills - Proven experience in customer support roles - Excellent analytical and problem-solving skills - Ability to prioritize and manage time effectively - Proficiency in Microsoft Office and customer support software - Bachelor's degree in a related field preferred

Benefits: - Relocation allowance for out-of-town candidates - Medical coverage - Company transportation for commuting

Working Environment: At Roche Diagnostics, we foster an entrepreneurial atmosphere, encouraging innovative thinking and a proactive approach to problem-solving. We value diversity and are committed to providing equal opportunities for all employees.

If you meet the requirements and are passionate about delivering exceptional customer support, we encourage you to apply by the deadline of May 11, 2024. Join us in making a difference in the lives of our customers and the healthcare industry as a whole.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.