Online Customer Support Manager

Job Description:

NAV Canada is seeking a dedicated and experienced Online Customer Support Manager to join our team in Vancouver, British Columbia. As a part-time position with a mid-to-senior level of seniority, the ideal candidate will have at least 8 years of experience in customer support and management roles.

Responsibilities: 1. Manage a team of online customer support representatives to ensure excellent customer service. 2. Develop and implement strategies to improve the online customer support process. 3. Monitor and analyze customer feedback to identify trends and opportunities for improvement. 4. Collaborate with other departments to address any customer concerns or issues. 5. Create and maintain training materials for online customer support team members. 6. Stay up-to-date on industry trends and best practices in online customer support. 7. Serve as a point of contact for escalated customer inquiries or complaints.

Requirements: 1. Bachelor's degree in business or a related field. 2. Previous experience in a customer support or management role. 3. Strong communication and leadership skills. 4. Energetic and passionate personality traits. 5. Strong analytical and creative problem-solving skills. 6. Excellent organizational skills and attention to detail. 7. Ability to work effectively in a fast-paced environment.

Benefits: - Medical coverage - Retirement plan - Paid sick leave

Working Environment: At NAV Canada, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Customer Support Manager, you will have opportunities to participate in and support these initiatives.

Equal Opportunity Statement: NAV Canada is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Deadline to apply: June 29, 2024

If you meet the requirements and are passionate about providing excellent online customer support, we encourage you to apply for this exciting opportunity to join our team at NAV Canada in Vancouver, British Columbia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.