Online Customer Support Officer

Job Description:

FirstEnergy, a leading energy company in Toronto, Ontario, is seeking a detail-oriented and customer-focused Online Customer Support Officer to join our team on a part-time basis. As an Associate Level role with a minimum of 3 years of experience, the Online Customer Support Officer will be responsible for providing exceptional customer service to our online customers.

Responsibilities: 1. Serve as the primary point of contact for online customer inquiries, concerns, and feedback. 2. Respond promptly to customer inquiries via email, chat, and social media platforms. 3. Assist customers in navigating our online platform and resolving any technical issues they may encounter. 4. Collaborate with internal teams to address customer concerns and provide timely solutions. 5. Monitor online customer feedback and escalate any issues to the appropriate departments. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on product knowledge, online platform updates, and industry trends. 8. Recommend improvements to the online customer support process to enhance the overall customer experience.

Requirements: 1. Energetic and motivated individual with a passion for customer service. 2. Excellent communication skills and the ability to engage with customers effectively. 3. Strong problem-solving skills and the ability to think creatively and innovatively. 4. Minimum of 3 years of experience in customer service or a related field. 5. Proficiency in using online communication tools and platforms. 6. Ability to work independently and manage multiple tasks simultaneously. 7. Flexibility to work evenings and weekends as needed.

Benefits: - Company-provided equipment for work - Company transportation for travel if required - Retirement plan for eligible employees

Working Environment: At FirstEnergy, we are committed to supporting our employees in their personal and professional development. We provide ongoing training and opportunities for growth within the company.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.