Online Customer Support Representative

Seaspan ULC is seeking a highly motivated and driven individual to join our team as an Online Customer Support Representative in Vancouver, British Columbia. This part-time position at the Associate level requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with product information, orders, and issue resolution - Resolve customer complaints and issues with a focus on customer satisfaction - Identify opportunities for process improvements and escalate issues as needed - Collaborate with cross-functional teams to ensure a seamless customer experience - Provide feedback to management on customer trends and insights

Requirements: - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and prioritize tasks effectively - Strategic planning and analytical skills - Driven and results-oriented mindset - Experience with CRM software is a plus

Benefits: - Travel opportunities - Vision insurance - Training & professional development

Working environment: At Seaspan ULC, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and encourage employees to bring their unique perspectives to the table.

Deadline to apply: May 18, 2024

Equal opportunity statement: Seaspan ULC is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome applicants from all backgrounds and encourage a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.